Red Hat Overview

Red Hat, a global leader in open-source technology solutions, sought to provide its employees with a memorable holiday gift experience. The initiative aimed to deliver customized merchandise packages, including personalized, handwritten holiday cards, to employees across the globe.

Project Scope

Snapl was entrusted with the end-to-end fulfillment process for Red Hat’s holiday merchandise. The project’s scope included:

1. Inbounding Inventory: Coordinating the receipt and organization of merchandise items from Vineyard Vines.
2. Processing and Inspection: Ensuring each item met quality standards and was ready for fulfillment.
3. Personalization: Incorporating handwritten, individualized cards into each package.
4. Global Distribution: Delivering accurately labeled packages to employees worldwide, ensuring timely arrival for the holiday season.

Execution

1. Inbounding Inventory

• Snapl worked closely with Red Hat’s vendors to coordinate the shipment of Vineyard Vines merchandise to our fulfillment center.
• Upon arrival, our team meticulously counted, cataloged, and organized each item in our inventory management system.
• This process ensured full transparency and traceability for Red Hat, enabling them to track the progress of their inventory in real-time.

2. Processing and Inspection

• Each unit underwent a rigorous quality control process to ensure it was free from defects and met Red Hat’s specifications.
• Our team cross-referenced items against Red Hat’s packing lists to confirm accuracy and completeness.

3. Personalization

• Snapl sourced professional calligraphers to create handwritten cards with individualized messages for each employee.
• The cards were paired with the respective Vineyard Vines merchandise packages based on Red Hat’s specifications, ensuring a personal touch for every recipient.

4. Global Distribution

• Utilizing Snapl’s extensive 3PL network, we labeled and shipped packages to employees across multiple countries.
• Each package was tracked to ensure timely delivery, and employees were provided with real-time updates to anticipate their holiday gifts.

Results

Efficiency: Snapl’s streamlined operations allowed the entire project to be completed within the agreed-upon timeline, despite the complexity of global distribution.

Quality: All Vineyard Vines merchandise and handwritten cards met Red Hat’s high standards, ensuring a consistent and delightful experience for their employees.

Employee Satisfaction: Employees expressed overwhelming appreciation for the personalized and high-quality holiday gifts they received.

Conclusion

Snapl’s collaboration with Red Hat highlights our commitment to delivering personalized and reliable fulfillment solutions. By combining top-tier merchandise like Vineyard Vines with a bespoke touch through handwritten cards, Snapl ensured that Red Hat’s holiday gifting reflected their values and exceeded expectations.