DTC Fulfillment Services by Snapl: Scalable, Customer-Centric Fulfillment from Massachusetts and New Jersey

In the direct-to-consumer (DTC) era, your fulfillment partner isn’t just a logistics provider — they’re an extension of your brand. Fast shipping, flawless packaging, and real-time updates aren't luxuries. They're the baseline. At Snapl, we specialize in full-service DTC fulfillment designed for modern Ecommerce brands that value agility, transparency, and a premium customer experience. With operations in South Hadley, MA, and Gloucester City, NJ, we empower your brand to reach customers faster while maintaining accuracy, consistency, and cost control.

What Is DTC Fulfillment?

DTC (Direct-to-Consumer) fulfillment is the process of delivering online orders straight to the consumer, bypassing wholesale channels and retailers. It involves storing inventory, picking and packing each order individually, handling returns, and keeping the end customer informed throughout the process.

Unlike bulk retail shipments, DTC fulfillment demands:

• Speed and precision
• Real-time order tracking
• Custom branding and packaging
• Scalability during product launches or seasonal surges
• White-glove handling and customer service

Snapl serves as a backend operational engine, giving your brand the infrastructure to grow — without investing in your own warehouse or in-house fulfillment team.

Key Features of Snapl’s DTC Fulfillment Services

Seamless Ecommerce Integration

We integrate directly with your Ecommerce platforms — including Shopify, Amazon, Etsy, WooCommerce, and more — to automate order flow and sync inventory in real time.

Accurate Pick & Pack

Each order is picked, scanned, verified, and packed with care to minimize errors and ensure a consistent experience. Our SOPs cover gift wrapping, personalized notes, and unboxing customization.

Fast, Affordable Shipping

We leverage national and regional carrier relationships to offer same-day fulfillment and 2-day ground shipping to 90% of U.S. customers from our Massachusetts and New Jersey locations.

Transparent, Scalable Pricing

No inflated storage fees or per-order surcharges. We offer predictable, tiered pricing structures that scale with your growth — perfect for subscription brands, influencer drops, and flash sales.

Hassle-Free Returns & Exchanges

We provide a smooth reverse logistics process that includes inspection, restocking, and customer communication support. We help protect your margins and retain your customers.

Branded Unboxing Experience

From tissue paper and branded mailers to custom tape and printed inserts, we help you turn every shipment into a moment of brand connection.

Why DTC Brands Choose Snapl

Industry Expertise

Our team understands the nuances of DTC fulfillment across industries like beauty, wellness, fashion, and lifestyle products — including fragile, regulated, and hazmat SKUs.

Dual-Northeast Footprint

Our Gloucester City, NJ and South Hadley, MA locations give you fast access to:

• Metro areas like NYC, Boston, and Philadelphia
• Northeast and Mid-Atlantic regional customers
• Major parcel carrier hubs for late pickup and better rates

Omnichannel Flexibility

Doing DTC and retail? No problem. Snapl supports omnichannel fulfillment with unified inventory, GS1/UCC-128 labeling, and EDI compliance for wholesale distribution.

Real-Time Visibility

Through our WMS dashboard, you get 24/7 access to order statuses, inventory levels, tracking information, and performance metrics — all updated in real time.

Our Locations

Gloucester City, New Jersey

Located just outside Philadelphia, our NJ warehouse is ideal for fast fulfillment throughout the Mid-Atlantic and Southeast. It supports high-volume DTC orders, kitting projects, and climate-stable storage.

South Hadley, Massachusetts

Serving Greater Boston and New England, this facility offers premium storage, fast fulfillment, and dedicated DTC services for brands seeking strong coverage of the Northeast and Canada-border shipping.

Our DTC Fulfillment Process

1. Inventory Receiving
   Goods are received, counted, and checked for quality before being added to your digital inventory.
2. Storage & Slotting
   We store your inventory in bins, shelves, or pallets — optimized for fast pick-and-pack.
3. Automated Order Flow
   Orders are synced directly from your store, eliminating manual input and reducing errors.
4. Pick, Pack, Ship
   Orders are picked, packed using your brand's packaging materials, and shipped same day.
5. Tracking & Notifications
   Customers receive branded, trackable updates at each stage of the fulfillment process.
6. Returns Processing
   Items returned are inspected, restocked, or flagged for action, with real-time status visibility.

DTC Fulfillment Challenges We Solve

• Late or inaccurate shipments? Our SLA-driven operation ensures over 99% accuracy.
• Too many customer complaints about shipping? We provide 2-day delivery to most U.S. zones.
• Can’t scale during Q4 or peak seasons? Snapl’s flexible infrastructure expands with demand.
• Spending too much on returns? Our in-house returns team helps you cut costs and improve the experience.

DTC Brands We Serve

We support early-stage and established brands alike, including:

• Beauty & Skincare (including hazmat-qualified perfumes and serums)
• Apparel & Accessories (folded garments, seasonal drops)
• Consumer Goods (non-perishable food, supplements, candles)
• Handmade or Artisan Goods (custom inspection, relabeling, rework)
• Subscription Box Services (monthly bundling, assembly, and shipping)

Ready to Upgrade Your DTC Fulfillment?

Whether you're shipping 50 orders a day or preparing for your next 10,000-unit drop, Snapl provides the tech, team, and infrastructure to make your fulfillment seamless and scalable.

Let’s help you exceed customer expectations — from the moment they click “buy” to the moment the box lands on their doorstep.