3PL Standard Operating Procedures

Our commitment to SOPs reflects our dedication to precision, professionalism, and continuous improvement, enabling us to meet and exceed the evolving needs of our merchants in the dynamic world of logistics.

Objective: To establish standardized procedures for all operational aspects to enhance efficiency, safety, and merchant satisfaction.

Scope: This 3PL Standard Operating Procedures list covers the operational procedures applicable to warehousing, inventory management, order fulfillment, transportation, and merchant service.

Responsibility: All Snapl employees, including management, operational staff, and support teams, are responsible for adhering to these SOPs.


1. Check seal of delivering truck to match Bill of Lading.
2. Check to see if any goods have arrived damage, shortage, or overage.
3. If any goods are damaged, take pictures and document the damage on the delivery receipt. Notify customers by email with pictures and documents.
4. Ensure the correct quantities of goods have arrived in the shipment and documented errors.
5. Properly organize all received inventory for easy access and regulation compliance.

Quality Control
1. Once all items have been inspected for quality purposes and inventoried, place items in designated space or racks.
2. Properly fill out any paperwork so that administrative personnel can enter into WMS
3. Admin will audit for any discrepancies and correct the system.

Warehouse Operations

1. Create pick lists that specify item’s locations – the pick lists will be provided based on customers’ order needs.
2. After picking, stage items in picking area to prepare for packaging and shipping.
3. Double check items before packing – pieces must match all items.

1. Make a list of product sizes with their corresponding box sizes.
2. Set the standard size boxes up that correspond with product.
3. Gather all items and place them in packing station to begin packing.
4. Make sure shipping labels correspond with each box.
5. Pack all inventory items for order in box and confirm they are secured in box.
6. Place the shipping label or labels on boxes.
7. Move the boxes to final shipping area.


1. Shipping will sort all boxes and verify labels for shipment
2. Fill out BOL or AWB for shipping.
3. Make sure all boxes and labels are secured on boxes.
4. Verify paperwork with boxes and place on skid or cart for shipping.
5. Notify all carriers of pick up orders. Ensure all carrier procedures are followed to eliminate possible damages.


1. Ensure returned items have all pieces and components included.
2. Conduct a quality check to find any damages or defects.
3. Notify customers of discrepancies.
4. Restock items or quarantine items based on customer instructions.
5. Refurbish or dispose of all damaged items per customer request.
6. Update all changes in WMS.